Overview
What is Comscore Social?
Comscore Social (Shareablee) is a social media analytics platform built to boost social ROI through actionable engagement intelligence. The solutions provide users with the ability to engage with advocates, gain competitive insights through monitoring competition, and interactive visualizations. Comscore has…
Shareablee Review
Behind the clunky exterior lies a treasure trove of invaluable data and customer support
Powerful Social Intelligence for your Business
Pricing
What is Comscore Social?
Comscore Social (Shareablee) is a social media analytics platform built to boost social ROI through actionable engagement intelligence. The solutions provide users with the ability to engage with advocates, gain competitive insights through monitoring competition, and interactive visualizations.…
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Alternatives Pricing
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Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…
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What is Comscore Social?
Comscore Social Technical Details
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Mobile Application | No |
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Shareablee has proven to be a valuable tool for two teams, the digital team and the insight team, each utilizing it for different purposes. The digital team relies on Shareablee to analyze various aspects of their digital presence, including content, strategy, and the effectiveness of both paid and organic campaigns. With Shareablee, they are able to gain insights into what is working well and what can be improved upon in their digital efforts.
On the other hand, the insight team considers Shareablee their go-to source for high-quality coverage on primary social channels. They rely on the platform's insightful metrics to gain a deep understanding of brand activity and consumer engagement/sentiment on social media. By utilizing Shareablee, they are able to identify patterns and trends that drive conversations and analyze consumer behavior related to services offered in the US geography.
In addition to these primary use cases, Shareablee has also been effective in helping users analyze stakeholder behaviors and topics of interest. It has proven valuable in identifying major topics and drivers of consumer sentiments under specific service categories. Moreover, users have found Shareablee useful in understanding customer perception towards specific service-related attributes. Overall, Shareablee provides a versatile solution for analyzing digital performance as well as gaining valuable insights into brand activity and consumer engagement on social media platforms.
Accurate Data Collection: Users have consistently praised Shareablee's excellent data collection accuracy. The platform's breadth and depth of data capture, including large amounts of historical data, provide real-time and accurate insights into brand marketing performance and audience engagement. Innovation and Updates: Many users appreciate Shareablee's commitment to constant innovation and regular updates in social analytics. They find the platform at the forefront, offering powerful monetization tools and unique ways to cut and analyze data for a deeper understanding of social media performance. Valuable Analytics Features: Numerous users are impressed with Shareablee's affinities view and unique engaged audience metrics. These features offer valuable insights into audience behavior and preferences, enabling users to understand their target audience better. Shareablee also provides comprehensive tools for influencer analysis, tracking, measurement, identification, and profiling. Excellent Customer Support: Users consistently highlight Shareablee's second-to-none customer support. The support team is quick, courteous, and helpful, making users feel like a priority. This ensures a positive experience on the platform with timely assistance when needed. Strong Leadership: A user recognizes CEO Tanya as a trailblazer in the industry. Shareablee's strong leadership from top to bottom demonstrates their expertise in all things social data-driven. Comprehensive Tools: While not providing specific details, one user lists influencer analysis, tracking and measurement capabilities along with identification and profiling as key aspects of Shareablee. This suggests that Shareablee offers extensive tools for analyzing influencers, tracking social media performance metrics accurately while identifying target audiences effectively.
Overwhelming and Confusing Data: Some users have found the amount of data presented at once to be overwhelming and confusing. They have mentioned that navigating through the wealth of data and metrics can be daunting, especially with all the functionality and filters available.
Lack of Pricing Information: Several reviewers have expressed frustration over the lack of readily available pricing information on the homepage. They have pointed out that the only way to obtain details about the service is by requesting a demo, which they find inconvenient.
No Live Demo Available: A common concern among users is the absence of a live demo for them to get a sense of the product before committing. This limitation has been mentioned as a drawback by multiple reviewers who believe that having a live demo would greatly help in understanding its capabilities better.
Based on user reviews, here are the most common recommendations for Shareablee:
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Request specific time frame data and compare against your own numbers. Users have found it useful to request data from specific time periods and analyze the social engagement of competitors during those periods. This allows them to compare their own performance against competitors and gain valuable insights.
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Stay updated on new product features and important developments. Users suggest asking questions about new product features and staying informed about any updates or improvements in Shareablee. This is seen as a way to make the most out of the tool and stay ahead in analyzing social engagement.
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Highly recommended for analysts. Many users highly recommend Shareablee for other analysts. They find it to be a valuable tool for gaining insights into competitors' social engagement and appreciate its ease of use and deployment. The tool is praised for being responsive to users' needs and constantly innovating.
Reviews
(1-1 of 1)Behind the clunky exterior lies a treasure trove of invaluable data and customer support
- The sheer breadth and depth of data collection on Shareablee is second to none. If you're after full data sets - I'm not just talking current content, they have large historical data capture capability - then they're definitely worth looking at
- They are constantly innovating, providing regular updates to the platform and data management solutions. They are truly at the head of the curve when it comes to social analytics - their ability to cut data and display it as well as present new ways of looking at data and correlations is outstanding. The affinities view/unique engaged audience metrics are particularly impressive and useful
- The metric sets that can be applied to the content collected and the channels in question are large - at first, it can seem a little mind-boggling to get to grips with but it's worth persevering - there's so much in here to really help you understand brand marketing performance and audience engagement that it's truly invaluable
- Customer support is second to none. Not only is it quick, it's always courteous and very very helpful. You feel like you're a priority and that you're in good hands with them
- A little abstract, I know, but CEO Tanya is a trailblazer in the industry. Working with a group of people of this caliber - from the top down - is a clear indication of how ingrained Shareablee is with all things social data
- The user interface is a little clunky, and I think Shareablee is aware of this. Expect an update to UI soon, I imagine
- While the mass of data and metrics is available, on the one hand, a goldmine, it's also a bit of a stumbling block. There's quite a learning curve to making sense of all the functionality and filters that are available. Like I said earlier, persevere and all will be worth it
- The report runner can appear overwhelming, but again, bear with it, it's worth it!
- Our ability to answer complex client briefs is a breeze now that we have this tool - we can not only answer in full, but we are now well placed to provide insight and metrics that aren't front of mind thanks to Shareablee's depth of data interrogation. This makes our investment in the tool and the support a wise choice
- The subscription is very cost effective and the plan flexible enough to cater to our needs
- The learning curve is fairly steep meaning that initial time investment is a little high, but the support from the team helps make the transition from learner to a proficient user as pain-free and quick as possible